Refund policy
At Northman’s Outdoor, we take pride in providing durable and high-quality gear for every adventure. Your satisfaction is important to us, and we understand that sometimes an item may not be exactly what you expected.
That’s why we’ve designed a clear and transparent return policy. Please read the information below carefully regarding return locations and costs.
1. Return Period
You have 30 calendar days from the date you receive your order to initiate a return. After this period, we unfortunately cannot process your refund or exchange request.
2. Important: Return Location
Northman's Outdoor is operated by STONEBRIDGE COMMERCE GROUP LIMITED
(Hong Kong). To offer you competitive prices on technical gear, we operate a direct-to-consumer model.
Please note: All returns must be shipped to our central distribution center in ASIA.
DO NOT send returns to:
- Our correspondence address in Michigan, USA
- Our registered office address in Hong Kong.
These are administrative offices only and cannot process returns. Packages sent to these addresses may be rejected or lost.
3. Return Shipping Costs
Defective, Damaged, or Incorrect Items:
We take full responsibility. If the item is defective, damaged, or incorrect, please contact us immediately. We will provide a full refund or a free replacement.
Change of Mind (Size, Color, Preference):
You may still return your order within 30 days if you simply changed your mind. However, please be aware of the following:
- The return shipping cost is the responsibility of the customer.
- Since the return address is in Asia, international shipping rates apply. Return shipping typically costs between USD $35 and $60, depending on your location and carrier. We recommend checking rates with your local carrier before initiating a return.
- Original delivery fees (if any) are non-refundable.
4. Conditions for Returns
To be eligible for a return, the following must apply:
- The item must be unused, unworn, and unwashed.
- It must be in its original condition, including all packaging, accessories, manuals, and tags.
- Items showing visible signs of wear, damage, odors, or alteration cannot be accepted.
5. Step-by-Step Return Process
Our return process is designed to be straightforward:
Step 1: Contact Us
Send an email to info@northmans-outdoor.com including your order number and the reason for the return.
Step 2: Receive Return Instructions
Our customer service team will review your request within 24 hours. We will provide you with the exact warehouse address in Asia and a Return Form.
Step 3: Pack & Ship
Carefully place the product in its original packaging.
Important: You must use a shipping method with Track & Trace. Please share the tracking number with us via email. We cannot guarantee that we will receive your returned item without tracking.
Order cancellations
Orders are processed and handed to our fulfilment partner quickly after they are placed. A cancellation request can therefore not be guaranteed. If your order has already been processed when we receive your request, it can no longer be cancelled and will be handled as a return after delivery, in line with this Refund Policy.
6. Refund Processing
Once we receive your return at our Asia facility, our warehouse team will inspect the product. You will be notified by email regarding the approval of your refund.
- Approved refunds will be processed within 7 business days after the returned parcel is received.
- The credit will automatically be applied to your original method of payment. Depending on your bank, it may take a few extra days for the funds to appear in your account.
7. Exchanges
Would you prefer a different size, color, or model? Simply contact us at info@northmans-outdoor.com within 30 days.
Please note: For exchanges due to personal preference, you will need to return the original item to our warehouse in Asia (at your own cost) before the new item is dispatched.
8. Non-Returnable Items
For health and safety reasons, certain products cannot be returned:
- Undergarments and thermal base layers.
- Socks or similar hygiene-sensitive items.
- Products clearly marked as non-returnable.
Need Help?
Visit our FAQs page or contact our support team if you have any questions.
Contact Details
Customer Service
Have a question about your order?
Contact Form: Contact
Email: info@northmans-outdoor.com
Phone: +19175085364
Hours: Mon - Fri: 9:00 AM - 7:00 PM (ET)
Reponse time: We aim to respond within 24 hours.
- Legal Entity / Headquarters -
Store Name: Northman's Outdoor
Operated by: STONEBRIDGE COMMERCE GROUP LIMITED
Registered Address: Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong
Company Registration Number: 79267669
- Correspondence Address (Mail Only) -